12 Obtained the financial sector's first AI+ certification from the Korean Standards Association Franchise credit card bill quick payment system' was selected as the innovative financial service by the Financial Services Commission Signed a MOU with Danawa on strengthening automobile-related contents

11 Launched 'My Rental Shop', a rental intermediation platform Launched TheMore ShinhanCard for specialized investment Entered into a MOU with Home Plus on data combination among heterogeneous industries Launched Yogiyo ShinhanCard affiliated with delivery app Yogiyo Launched Oasis ShinhanCard affiliated with Oasis Market, the daybreak shipping service Awarded the Presidential Commendation, the industry's first national productivity grand prize Awarded the top prize from the KCSI for 10 consecutive years Awarded the Korea Social Media Grand Prize for 3 consecutive years Awarded the Korea Prize of Management, Top Prize, and Prize of the Best Entrepreneur in 2020

10 Signed the Data Research Agreement with the Ministry of Health and Welfare and the Korea Institute for Health and Social Affairs Issued the ESG bonds worth a total of USD 400 million in overseas public offering Signed the MOU with GS Retail for data combination with heterogeneous industries Development of income pre-payment service for platform workers Launched the 'My Wallet', a smart electronic wallet integrating the card, remittance functions and ID Ranked 1st in the Korea Sustainability Index (KSI) for 11 consecutive years Awarded the Prize of Prime Minister in the field of innovative finance on the Day of Finance

8 Entered into a MOU with SKT on franchise information combination among heterogeneous industries Signed a MOU with Peugeot for Green Mobility Campaign Launched the 'GOWID Card', a corporate credit card for start-ups Shinhan Finance signed a MOU with Asia Auto, the top-rated company in automotive-related sector in Kazakhstan

7 Launched 'ShinhanCard My Car' Card Launched 'L.Pay ShinhanCard' Entered into a MOU with Severance Hospital, Yonsei Medical Center for medical booking platform Opened 'Q-Signal', the digital quality control system for customer counseling Entered into a MOU with Zikbang for payment of monthly rent by card Selected as the My Data Verification Businesses by the Ministry of Science and ICT in the field of small business

6 Weekend loan provision for small-scale franchisees based on card trade receivables Launched Shinhan PayFAN 'My Healthcare' Accomplished a milestone of 1 million cumulative number of users of 'Shinhan My Report', the My Data-based service Exceeded a milestone of 10 million cumulative number of times of use of Shinhan PayFAN 'Touch Payment' Launched ShinhanCard 'My Monthly Rent'

5 Accepted the application for the national emergency relief fund Presented post-corona consumption keyword 'Shock' Launched 'Classic S' Card Launched 'ShinhanCard YaY', the 100% mobile card Issued the ESG bonds worth KRW 100 billion in all Awarded the grand prize in the field of social contribution to development at 2020 National Industry Awards Certification of Korea's Excellent Call Center (KSQI) for 11 consecutive years

4 Signed a MOU with AutoMecca in Cheonan for financing of secondhand car purchase Commercialized and launched 'Shinhan Face Pay', a face recognition payment service, in Hanyang University Launched Shinhan PayFAN 'Starbucks Ordering' Signed a MOU with Visa Korea and D.Camp for development of Fin Tech (financial technology) start-ups Launched 'Kakaobank Credit Card' Signed a MOU with Seoul Credit Guarantee Foundation for data collaboration Achieved a milestone of cumulative amount of KRW 10 billion remitted via 'My Remittance'

3 Renewal ShinhanCard homepage PC-Mobile Integration Renewed Shinhan PayFAN renewal and launched personal expense management (PEM) service Opened Digital ARS service

2 Launched 'ShinhanCard Deep Once', 'ShinhanCard Deep Once Plus' Card Rental Intermediation Platform, selected by the Financial Services Commission for its innovative financial services

1 Launched the JYP Fan's EDM check card with JYP Entertainment Presented 'INSIDE', the consumption keyword, in 2020 Reached a milestone of cumulative amount of KRW 3 billion remitted via MY Remittance and cumulative 100.000 users